North West Hendricks Case Study

Industry

K-12 Education

Size

1,900 students

Location

Lizton, IN

North West Hendricks School Corporation & VoIP Phone Systems

Challenge

North West Hendricks experienced poor voice quality on their legacy phone system. Furthermore, they were hindered by limited features.

The district found it difficult to make changes to existing phones and was confronted with increasing maintenance and annual support costs.

Solution

The team at Five Star helped manage all aspects of the project, including gathering an accurate inventory of legacy phones in place, working with 3rd party telco providers for the necessary lines and long-distance service, ensuring 911 location services, programming and installing the new phone system, placing all new phones, training office staff, and providing instructions and support to teachers.

The new system included:

  • 2 new phone system servers
  • Call Assistant
  • 21 Reach and Interact licenses
  • 30 Allworx Verge 9312 IP Phones
  • 208 Allworx 9304 IP phones
  • ATA Voice Gateway with Router
  • Installation, Configuration, & Training
Five Star Technology Solutions

Results

  • Since the migration, North West Hendricks has had increased uptime on their phone system and has received many comments about the improved look and quality of the phones.
  • The district has not incurred any additional costs from relying on support from outside phone system providers.
  • Call routing has been more tailored and customized to meet the unique needs of the schools.
  • Unified messaging has allowed administrators to receive voice messages via email, allowing them more flexibility and increased productivity.

Summary

The district’s legacy phone system lacked desired features (ex: voicemail-to-email and the ability to extend features of an office phone to an iPhone or Android phone) and was becoming increasingly unreliable and difficult to support. Basic changes and support often required the school to pay and wait for communication from an outside provider. Through working with Five Star, North West Hendricks was able to transition to a VoIP phone system, which created opportunities to customize solutions, have on-demand support, and provide quick and seamless installations to avoid learning disruptions.

Hear from the admin at North West Hendricks

“We have been delighted with the move to our new phone system. The phones look and work great! It’s also really nice to have some of the new features that we didn’t have in our previous system, such as receiving voice messages via email. The team at Five Star made the transition easy for us.”
Dave Hobaugh
Business Manager