Technical Services
Technology should empower your students, not complicate your day. We replace the typical, transactional support model with a proactive team dedicated to making your environment resilient, secure, and worry-free. We’re here to meet you where you are, with a plan that grows right alongside your district. Choose your district’s size below to explore our offerings.
A total turnkey solution.
We provide the hardware and the humans. This tier includes all network equipment, installation, proactive monitoring, unlimited remote Tier 1 and Tier 2 support, and Five Star strategic planning for leadership—all for a fixed monthly fee.
The leadership you need.
This solution includes proactive monitoring and unlimited remote Tier 1 and Tier 2 support, but critically, it also strategic leadership to guide your technology vision. Experience elevated support with dedicated Five Star onsite technicians — included in your fixed monthly fee.
Your K-12 partner.
Designed for districts with an established technology leadership team. We partner directly with your staff to supercharge their capabilities. Includes proactive monitoring, unlimited remote Tier 1 & Tier 2 support, and access to SPARK, our 24/7 Helpdesk, all for a fixed monthly fee.
Private/Small (<500 Students)
This solution includes all network equipment, proactive monitoring, unlimited Tier 1 and Tier 2 remote support, installation, and more for a fixed monthly fee. This is just one more way we ensure your technology environment is resilient, secure, and seamless to provide the foundation for uninterrupted learning.
What's Included:
- 24/7 Help Desk (SPARK)
- Unlimited Tier 1 & Tier 2 Support (remote)
- Monthly Tier 1 & Tier 2 Support (onsite)
- License Management/Tracking
- Vulnerability Scanning
- Server Patching & Monitoring
- Dedicated Customer Success Specialist
- Microsoft Active Directory/365
- Google Workspace for Education
- All Network Equipment
- Installation Services
- Physical & Virtual Server Infrastructure Support
- Network & Wireless Infrastructure Support
- Cloud Migration/Hosting
- Backup as a Service
- Content Filtering
- Mobile Device Management (MDM)
- Imaging & App Deployment
- Cybersecurity Consulting
- Strategic Planning (Five Star Elevate Visualization)
- Project Management/Configuration Costs
This solution is purpose-built for private, charter, and small public school districts with under 500 enrollment that typically operate without a dedicated tech team. If you are a Principal or Head of School currently acting as your own “IT Director,” this model is for you. We provide a total turnkey experience—all equipment, installation, and a 24/7 help desk—for one fixed monthly fee.
Mid-Sized (501 - 1,500 Students)
This solution includes proactive monitoring, unlimited Tier 1 and Tier 2 remote support, Onsite Services, and more for a fixed monthly fee. This is just one more way we ensure your technology environment is resilient, secure, and seamless to provide the foundation for uninterrupted learning.
What's Included:
- 24/7 Help Desk (SPARK)
- Unlimited Tier 1 & Tier 2 Support (remote)
- Monthly Tier 1 & Tier 2 Support (onsite)
- License Management/Tracking
- Vulnerability Scanning
- Server Patching & Monitoring
- Dedicated Customer Success Specialist
- Microsoft Active Directory/365
- Google Workspace for Education
- Network & Wireless Infrastructure Support
- Physical & Virtual Server Infrastructure Support
- Cloud Migration/Hosting
- Backup as a Service
- Content Filtering
- Mobile Device Management (MDM)
- Imaging & App Deployment
- Cybersecurity Consulting
- Strategic Planning (Five Star Elevate Visualization)
- Project Management/Configuration Costs
- 1-2 Onsite Technicians/Onsite Services
Designed for growing school districts with 501–1,500 students, this solution is for schools that have basic tech support but lack a long-term technology strategy. If your district is “surviving” rather than scaling, we bridge the gap with high-level cybersecurity consulting and dedicated onsite Five Star technicians.
We help you move beyond daily troubleshooting to build a resilient, secure infrastructure that can support your district’s future growth.
Large Districts (1,500+ Students)
This solution includes proactive monitoring, unlimited Tier 1 and Tier 2 remote support, and a 24/7 Helpdesk for a fixed monthly fee. The school district must provide a dedicated Technology Leader for our team to support. This is just one more way we partner with your school to ensure your technology environment is resilient, secure, and seamless to provide the foundation for uninterrupted learning.
What's Included:
- 24/7 Help Desk (SPARK)
- Unlimited Tier 1 & Tier 2 Support (remote)
- Monthly Tier 1 & Tier 2 Support (onsite)
- License Management/Tracking
- Vulnerability Scanning
- Server Patching & Monitoring
- Dedicated Customer Success Specialist
- Microsoft Active Directory/365
- Google Workspace for Education
- Network & Wireless Infrastructure Support
- Physical & Virtual Server Infrastructure Support
- Cloud Migration/Hosting
- Backup as a Service
- Content Filtering
- Mobile Device Management (MDM)
- Imaging & App Deployment
- Cybersecurity Consulting
- Strategic Planning (Five Star Elevate Visualization)
- Project Management/Configuration Costs
Designed for districts with 1,500 students or more, this solution empowers IT Directors to extend their team’s expertise and capacity. We act as a “Force Multiplier,” absorbing the daily volume of Tier 1 and 2 requests so your internal team can stay focused on mission-critical goals. This partnership provides you with the agility to scale. It offers immediate access to specialized engineers for high-level projects, effectively expanding your department’s capabilities without adding to your payroll.
What if you could resolve nearly half your IT support tickets without even lifting a finger?
With SPARK, we combine the power of AI with remote K-12 tech experts to resolve incoming tickets quickly. Together, SPARK can resolve up to 40% of your school’s tickets and provide 100% documentation and context for every unsolved ticket to your onsite team, helping them skip the diagnostic stage and jump straight to the solution.
How Can We Help You?
Use the form below to tell us a little more about your school/district and one of our K-12 Tech Experts will get back to you promptly with a solution tailored to you!