What happens when a teacher or student is locked out of their email or device, and your onsite technicians can’t get to it right away? Nothing. And that’s a problem.
When technology stops working, learning takes a back seat. Prevent unnecessary interruptions with Virtual Help Desk from Five Star!
Our experienced team of technicians are standing by from 7am – 4pm ET to quickly provide assistance with issues related to user accounts, Google Workspace for Education, Hardware, Operating Systems, and more!
What happens when a teacher or student is locked out of their email or device, and your onsite technicians can’t get to it right away? Nothing. And that’s a problem.
When technology stops working, learning takes a back seat. Prevent unnecessary interruptions with Virtual Help Desk from Five Star!
Our experienced team of technicians are standing by from 7am – 4pm ET to quickly provide assistance with issues related to user accounts, Google Workspace for Education, Hardware, Operating Systems, and more!
What is Virtual Help Desk?
Finding and retaining tech talent is no easy task. Five Star’s Virtual Help Desk support specialists are your go-to experts when it comes to providing technical assistance and support related to user accounts, Google Workspace for Education, Hardware, Operating Systems and more!
Our remote specialists are responsible for answering queries and addressing system & user issues in a timely and professional manner, all through one convenient portal.
With Virtual Help Desk from Five Star, our K-12 technology experts don’t have to be onsite to solve the everyday IT challenges that affect us all. Teachers and staff can go straight to the source by creating tickets or beginning live chats, saving time for your onsite team.
The average cost of Tier 1 support can be upwards of $45k. With vHD, your school/ district can maximize its budget by integrating vHD with your existing tech team for a fraction of the cost. Use the green tab on the right side of your screen now to get a custom vHD pricing estimate!
Sometimes, tickets can’t be solved remotely. On average, vHD technicians can solve 30%-40% of vHD tickets remotely. What about the remaining tickets? Five Star’s vHD technicians work hand-in-hand with a school’s onsite technology team, providing crucial support and information for 100% of tickets submitted through vHD to help streamline the process.
Powered by insights from Virtual Help Desk, Five Star is proud to offer the K-12 Trends & Insights Newsletter.
With this quarterly newsletter, stay ahead in the ever-evolving K-12 landscape! By subscribing to this newsletter, you will gain access to your new go-to resource for understanding the latest K-12 technology and support trends.
Each quarter, our team of K-12 tech experts will deliver actionable insights, highlighting key data, emerging support needs, partner updates, and deep dives into crucial topics like AI, trends in technical support, and more. Equip yourself with the knowledge you need to empower learning and navigate the future of K-12 education by subscribing now!
Finding and retaining tech talent is no easy task. Five Star’s Virtual Help Desk support specialists are your go-to experts when it comes to providing technical assistance and support related to user accounts, Google Workspace for Education, Hardware, Operating Systems and more!
Our remote specialists are responsible for answering queries and addressing system & user issues in a timely and professional manner, all through one convenient portal.
With Virtual Help Desk from Five Star, our K-12 technology experts don’t have to be onsite to solve the everyday IT challenges that affect us all. Teachers and staff can go straight to the source by creating tickets or beginning live chats, saving time for your onsite team.
The average cost of Tier 1 support can be upwards of $45k. With vHD, your school/ district can maximize its budget by integrating vHD with your existing tech team for a fraction of the cost. Use the green tab on the right side of your screen now to get a custom vHD pricing estimate!
When your teachers or staff run into a technical issue, they can immediately launch into action by opening Virtual Help Desk on their desktop, browser, or mobile app. Users can choose to begin a live chat or create a ticket if the problem seems to be complex or if it is outside of live chat hours (7am – 4pm ET).
Tickets are automatically created when a live chat begins, logging the information for future reference. If the issue can’t be solved via live chat, tickets will be dispatched to the onsite IT staff members for further action.
Sometimes, tickets can’t be solved remotely. On average, vHD technicians can solve 30%-40% of vHD tickets remotely. What about the remaining tickets? Five Star’s vHD technicians work hand-in-hand with a school’s onsite technology team, providing crucial support and information for 100% of tickets submitted through vHD to help streamline the process.
Five Star’s Virtual Help Desk team constantly monitors tickets coming through the portal to help solve issues or dispatch onsite IT staff when necessary.
However, if your school has purchased time block hours with Five Star, our team can dispatch extra hands if needed. If your school purchases or has an existing Engineering contract, we escalate complex issues to our Engineering team for further support.
*Available only in select markets. Fill out the interest form below or email sales@fivestartech.com to learn more.
Powered by insights from Virtual Help Desk, Five Star is proud to offer the K-12 Trends & Insights Newsletter.
With this quarterly newsletter, stay ahead in the ever-evolving K-12 landscape! By subscribing to this newsletter, you will gain access to your new go-to resource for understanding the latest K-12 technology and support trends.
Each quarter, our team of K-12 tech experts will deliver actionable insights, highlighting key data, emerging support needs, partner updates, and deep dives into crucial topics like AI, trends in technical support, and more. Equip yourself with the knowledge you need to empower learning and navigate the future of K-12 education by subscribing now!
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