The answer to the question in this post title may seem obvious: the tech team helps teachers by fixing their technology, right? Yes, that’s true, but I would like to look at ways we can go beyond basic fixes. How can we make the process of repairing technology more efficient? Less painful? The key to making this happen is effective communication. 

Patience, empathy, and word choice are very important when techs are sharing information with teachers. Computer techs must be skilled at communicating simply and clearly, both on the phone and in person. Here are some ways to create awesome correspondence from techs to teachers.  


What can techs do to help teachers?